Bedfordshire Community Health Services Patient Advice and Liaison Service (PALS)

For services run by Bedfordshire Community Health Services, our Patient Advice and Liaison Service (PALS) support patients, their families, carers and our staff by:

  • Listening to your queries and concerns in confidence
  • Giving you information and advice about local health services
  • Finding solutions to any problems you may be having, as quickly as possible directing you to other sources of help
  • Advising you on how to make a formal complaint ensuring that your comments, concerns and compliments are heard and used to improve the Trust's services

If something is troubling you:

Step 1: Try raising the concern with the person providing your care in the first instance

Step 2: If you have tried this and you feel that they were unable to help you, or you don't feel able to discuss your concerns directly with the person involved, then contact PALS who can raise your concerns on your behalf.

Step 3: If you still feel dissatisfied and you wish to make a complaint, PALS can give you information about the complaints procedure.

Who to contact

Bedfordshire PALS
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Where to go

Bedfordshire Community Health Services PALS
Unit 3, Meadow Park
Meadow Lane
St. Ives
PE27 4LG
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Last Updated

Last updated: 23/08/2021