Jigsaw Outreach Service

Mission Statement

We provide an attentive service, listening and developing understanding of children’s SEMH needs to develop inclusive practice in schools.​

Vision Statement

All children are educated in an inclusive educational setting that uses relational and trauma informed practice, so that their social, emotional, and mental health can thrive, and they can engage in their learning.


Compassionate      We show empathy and acceptance by attending carefully and actively listening to what everyone is saying to develop better understanding of everyone’s concerns about a young person. We consider the wellbeing of everyone involved i.e. child, school and parents. 

Empowering            We consider, analyse, facilitate and connect with everyone, so that we can help them grow in confidence and encourage them to make changes that will make a difference to a young person’s future. This enables the child, school and parents to make those changes and builds their resilience and capacity to cope with the demands made of them. 

Innovative               We inspire everyone to be reflective, curious and creative in developing new solutions and strategies that enable a young person to engage in the relationships and opportunities in school.


  • To help vulnerable young people reconnect with their learning by helping them to feel safe enough to access their education 
  • To be curious about behaviour, aiming to understand it’s a communication of possible unmet needs 
  • To support adults supporting children who are displaying challenging behaviour, where their ‘window of tolerance’ is low’ and they are finding it demanding to engage within the mainstream school environment. 
  • To support school staff, parents and young people to calm, connect, think and adapt (Regulate Relate Reason) so that the young person can successfully engage in their learning environment. 
  • To reduce the risk of a young person being suspended or excluded from school. 

A request for consultation

Entry Criteria

A request for consultation from the Jigsaw Outreach Service can be made by any Central Bedfordshire Lower, Primary or Middle school.

  • Children must be statutory school age (5-11years)​.
  • The child’s behaviours in school are causing concern. The child may be at risk of receiving suspensions from school or may be at risk of being permanent excluded (PEx).
  • The child is receiving strategies of support​ in line with the SEND Code of Practice (SEND CoP) graduated approach model, whereby needs have been identified and specific provisions to meet those needs have been implemented. This will be evidenced in the schools’ Assess-Plan-Do- Review (APDR) process as part of the graduated response. An Evidence of Graduated Response Checklist is available to schools upon request (see Contact Details below to request).

A request for consultation can be made via the CBC’s Single Service Online Referral Form. Please refer to the SEMH Toolkit for ideas and advice.

The following supporting evidence is the minimum requirement when making a request for consultation:

  • Parental Consent
  • Up-to-date behaviour logs showing the behaviours causing concern.
  • Assess-Plan-Do-Review (APDR) cycles (preferably two cycles) which show what has been put in place to support the child’s needs in school. At least one APDR cycle needs to evidence a review of the strategies in place (what has worked, what hasn’t).
  • If a child has an EHCP, this needs to be submitted with the request.

In addition to the above, please submit any further documentation which supports understanding of the child’s needs and supports the request for consultation.

The Jigsaw Outreach Service Offer

When a request is accepted, the Jigsaw Outreach Service work with school to plan the support to be provided. The plan can agree to:

  • Undertake a comprehensive baseline of assessments that indicate strategies that may be used to meet their needs.
  • Provide a variety of interventions on a one to one, in small groups or with whole classes, that can develop a child’s ability to respond to supportive relationships, develop their emotional literacy, social skills and self-esteem.
  • Support staff to provide the strategies needed to support the young person through regular meetings.
  • Support school and parents to facilitate a Pastoral Support Programme (PSP) that closely monitors strategies and actions taken to support the young person to maintain their place in school.
  • Provide family support by referral to the Jigsaw Family Support Worker.
  • Provide training for schools on a range of topics relevant to supporting young people whose behaviours are causing concern and/or with SEMH needs, in order to build a school’s capacity to successfully maintain the young person within their educational setting. This is tailor made to meet the needs of the requesting establishment.

Contact Details

Jigsaw Administration


0300 300 5735

Website:  Jigsaw Service

Prior to requesting Outreach support please refer to the links in the External Links box for ideas for resources and advice.